Terms and condition

Last Update: 23-Jan-2024 Time: 9:00 PM (GMT +5:45)



Welcome to BhojMandu! Before you begin using our services, please take a moment to read and understand the following User Terms and Conditions. By accessing our website (https://bhojmandu.com) or using the BhojMandu Food Delivery App, you agree to comply with these terms. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services.


1. User Conduct

When using BhojMandu, you agree to abide by all applicable laws and regulations. Respect the rights of others and refrain from engaging in any activities that may disrupt or interfere with the proper functioning of our services.


2. Account Registration

To access certain features of our services, you may need to register for an account. Provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.


3. Placing Orders

When placing orders through BhojMandu, ensure that all details, including delivery address and contact information, are accurate. Any discrepancies or issues should be reported promptly.


4. Payments and Charges

Payment for orders should be made through the designated payment methods. By placing an order, you agree to pay all charges associated with the order. BhojMandu reserves the right to update prices and charges with notice.


5. Delivery

Delivery times are estimates and may vary based on various factors. BhojMandu strives to provide timely delivery, but we are not liable for any delays or issues beyond our control.


6. Cancellations and Refunds

Orders can be canceled within a specified time frame. Refunds, if applicable, will be processed according to our Refund Policy.


7. User Content

Any content (reviews, comments, etc.) you submit to BhojMandu remains your property. However, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, display, and distribute this content in connection with our services.


8. Privacy and Data Security

BhojMandu values your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your information. By using our services, you consent to our privacy practices.


9. Load Fund

9.1. Load fund functionality allows you to add funds to your BhojMandu wallet.
9.2. Funds loaded into your BhojMandu wallet are intended for purchases on our platform and cannot be refunded to your original payment method.
9.3. Loaded funds are non-transferable and cannot be converted into cash or transferred to another BhojMandu user.


10. Loyalty Points

10.1. Loyalty points are awarded as part of our loyalty program.
10.2. Loyalty points cannot be transferred to another BhojMandu user or converted into cash.
10.3. The purpose of loyalty points is for purchasing items from our platform or adding points to load funds.


11. Updates and Modifications

BhojMandu may update these terms from time to time. Continued use of our services after such updates constitutes acceptance of the modified terms.


12. Refer & Earn Program

Eligibility: Open to all registered BhojMandu users. Users must be of legal age.
How it Works: Referrers receive a unique coupon code. Referrers earn a specified amount once their referred friend completes their first order using the provided code.
Referral Criteria: Referee must be a new customer. The unique coupon code must be used during checkout.


13. Termination

BhojMandu reserves the right to terminate or suspend your account at any time for violations of these terms or for any other reason. You may also terminate your account by following the provided procedures.


14. Governing Law

These terms are governed by the laws applicable to the jurisdiction in which BhojMandu operates its services.
Thank you for using BhojMandu! If you have any questions or concerns about these terms, please contact us at [[email protected]].


Vendor Terms & Conditions 


By registering and participating as a vendor on the BhojMandu Food Delivery App, you agree to comply with the following terms and conditions:


1. Registration and Account:


1.1 To become a vendor on BhojMandu, you must complete the registration process accurately and provide all required information.
1.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.


2. Menu and Pricing:

2.1 You are responsible for providing accurate and up-to-date menu information, including item descriptions and prices.
2.2 BhojMandu reserves the right to review and approve all menu items and pricing. Any changes must be communicated and approved by BhojMandu.


3. Order Fulfillment:

3.1 You agree to fulfill orders promptly and within the specified time frame communicated to customers through the BhojMandu platform.
3.2 In the event of unavailability of an item, you must promptly notify BhojMandu and update the menu accordingly.


4. Quality Assurance:

4.1 Maintain high standards of food quality, preparation, and presentation.
4.2 BhojMandu reserves the right to assess and monitor the quality of food and service provided to users.


5. Payments and Commissions:

5.1 BhojMandu will facilitate payments from users on your behalf, deducting applicable commissions.
5.2 Commissions may vary and are subject to change. Details of commissions will be communicated to vendors.


6. Refunds and Cancellations:

6.1 Vendors are responsible for refunding users in case of cancellations or unsatisfactory service.
6.2 BhojMandu may facilitate refunds on behalf of vendors and deduct the refund amount from future payments.


7. Compliance with Laws:

7.1 Vendors must comply with all applicable laws and regulations related to food preparation, safety, and hygiene.
7.2 BhojMandu may request and verify necessary licenses and permits from vendors.


8. Marketing and Promotions:

8.1 Vendors may be featured in BhojMandu marketing and promotional materials.
8.2 BhojMandu may run promotions or discounts on vendor items at its discretion.


9. Termination of Agreement:

9.1 BhojMandu reserves the right to terminate the vendor agreement for violations of these terms or for any reason at its sole discretion.
9.2 Vendors may terminate their participation by providing notice to BhojMandu.


10. Communication:

10.1 BhojMandu will communicate important information and updates to vendors through the provided contact details.
10.2 Vendors are responsible for promptly responding to communications from BhojMandu.
By agreeing to these terms, you acknowledge that you have read, understood, and agreed to comply with the Vendor Terms & Conditions of the BhojMandu Food Delivery App. BhojMandu reserves the right to update these terms periodically, and continued use of the platform implies acceptance of any changes.