Shipping policy


1.Delivery Services:

BhojMandu strives to provide efficient and timely food delivery services to its users.

 

2.Delivery Areas:

We currently offer delivery services within specified geographic regions. Users can check the availability of our services in their area by entering their delivery address on the app.

 

3.Order Processing Time:

Orders are typically processed promptly upon confirmation. The estimated delivery time is displayed during the order placement, and it may vary based on factors such as distance and restaurant preparation time.

 

4.Delivery Partners:

BhojMandu engages reliable delivery partners to fulfill food orders. While we make every effort to ensure timely deliveries, unforeseen circumstances such as traffic, weather conditions, or restaurant preparation times may impact delivery schedules.

 

5.Delivery Confirmation:

Delivery is considered complete once the order has been handed over to the user at the specified delivery address. Users are encouraged to verify their orders upon receipt.

 

6.Incorrect Address:

BhojMandu is not responsible for delivery issues arising from incorrect or incomplete delivery addresses provided by the user. It is the user's responsibility to ensure the accuracy of the delivery information.

 

7.Refund for Non-Delivery:

In the rare event of non-delivery due to factors within our control, users will be eligible for a refund. Refund requests should be communicated to BhojMandu customer support.

 

8.Refund for Delayed Delivery:

BhojMandu aims to adhere to estimated delivery times, but delays may occur. Refund requests for delayed deliveries will be considered on a case-by-case basis. Users are encouraged to contact customer support for assistance.

 

9.Digital Wallet Payments:

If a user pays through a digital wallet, any refund due to order cancellation will be credited to the user's BhojMandu wallet.

 

10.Order Tracking:

Users can track the status of their orders in real-time through the BhojMandu app. Order tracking provides users with visibility into the order preparation, dispatch, and estimated delivery times.

 

Contact Us:

For any queries or concerns regarding our shipping policy or delivery services, please contact BhojMandu at [email protected]. We are committed to providing a seamless and satisfactory food delivery experience for our users.